DoveSoft
Connect your WhatsApp Business number on Dovesoft to a SubVerse chat agent.
Connect your WhatsApp Business number on Dovesoft to a SubVerse chat agent. When customers message your number, Dovesoft forwards the message to SubVerse, and the agent replies on WhatsApp.
What you can do
Capability | What it does |
Answer customers on WhatsApp | A chat agent reads incoming messages and replies automatically. |
Handle any message type | The agent can read and send text, images, audio, video, documents, and other WhatsApp message types. |
Keep the conversation going | The agent remembers context for each customer, for 24 hours by default. |
Show that the agent is replying | Customers see a typing indicator while the agent works on a reply. |
Send messages from workflows | Use the channel to send WhatsApp messages from Functions and Orchestrations. |
How it works
Customer messages you→Dovesoft→SubVerse→Chat agent→Reply via Dovesoft
After you add the channel, you point your Dovesoft webhook to SubVerse so incoming messages reach the agent.
What you'll need
A Dovesoft account with your WhatsApp Business number onboarded and live
Your Dovesoft API key
Access to webhook settings in the Dovesoft dashboard
A chat agent in SubVerse
Connected directly to Meta instead? If your number uses the Meta WhatsApp Cloud API directly, use the WhatsApp Channel integration.