SIP

Use your existing telephony provider, dialer, or PBX with SubVerse voice agents.

Use your existing telephony provider, dialer, or PBX with SubVerse voice agents. A SIP trunk connects your phone numbers to SubVerse, so your agents can answer incoming calls and place outgoing calls on those same numbers.

What you can do

Capability

What it does

Answer inbound calls

Route calls from your numbers to SubVerse and pick the voice agent that handles them.

Place outbound calls

Let voice agents call customers from your numbers, using your provider's network and rates.

Escalate to a human

Transfer a live call to your agent queue or extension, with an optional call summary for context.


How it works

Inbound

Caller→Your SIP provider→SubVerse SIP server→Voice agent

Outbound

Voice agent→SubVerse SIP server→Your SIP provider→Customer

Escalation

Voice agent→SIP REFER→Your agent queue→Human agent

Calls are secured with digest authentication (username and password). Your provider stays in control of numbers, routing, and billing.


What you'll need

A SIP trunk from any SIP-compliant provider, dialer, or PBX

  • One or more phone numbers on that trunk, in international format

  • A SIP username and password for the trunk

  • Access to your firewall, to allow traffic from SubVerse

  • A voice agent in SubVerse, to answer inbound calls

  • A transfer destination (SIP URI or extension), if you plan to escalate calls