Whatsapp Channel
Connect your WhatsApp Business number to a SubVerse chat agent.
Connect your WhatsApp Business number to a SubVerse chat agent. When customers message your number, the agent reads the message and replies on WhatsApp, keeping the context of the conversation.
What you can do
Capability | What it does |
Answer customers on WhatsApp | A chat agent reads incoming messages and replies automatically. |
Handle any message type | The agent can read and send text, images, audio, video, documents, and other WhatsApp message types. |
Keep the conversation going | The agent remembers context for each customer, for 24 hours by default. |
Show that the agent is replying | Customers see a typing indicator while the agent works on a reply. |
Send messages from workflows | Use the channel to send WhatsApp messages from Functions and Orchestrations. |
How it works
Customer messages you→WhatsApp (Meta)→SubVerse→Chat agent→Reply on WhatsApp
When you save the channel, SubVerse sets up the Meta webhook for you. No manual webhook setup is needed.
What you'll need
A Meta Business account with a WhatsApp Business Account
A phone number added and verified on the WhatsApp Business Platform
A permanent access token from a Meta system user
Your WhatsApp Business Account ID and phone number ID
A chat agent in SubVerse
Only need WhatsApp APIs in your workflows? To call WhatsApp APIs or react to WhatsApp events in Functions and Orchestrations without an agent, use the WhatsApp integration.